Shipping and returns
- Shipment
1.1. Shipping locations
We deliver within Germany and to all other EU countries and non-EU countries. Shipping costs may vary from country to country (see checkout).
1.2. Shipping costs
Shipping costs within Germany are 5 euros per order and can vary depending on the total weight of the delivery. Shipping is free in Germany and Austria for goods worth 70 euros or more. Delivery time is 5-7 working days after receipt of the order.
1.3. Export to third countries
When shipping to non-EU countries (e.g. Switzerland), customs fees may be charged to the recipient. Please contact the relevant customs authority for more information. Additional customs fees are not included in our shipping costs. Please note that customs fees are charged per package and not per order. Efficiency is of course important to us and we strive to pack the packages as efficiently as possible. However, due to the weight limit per package and in order not to endanger the safety of the goods, larger orders must be split into several packages.
- return
2.1. Avoid returns
Out of love for the environment, it is important to us to save working time and resources together by recommending that you contact us in advance by email or Instagram if you have any questions about material, color, size, etc.
2.2. Return
You can return unused goods within 14 days. In the event of a return, the return costs are borne by the buyer. We want to raise awareness of delivery routes and thus minimize returns.
2.2.1. Packaging and condition of the goods
Pack the items well to avoid damage in transit. It is best to use the packaging and packing materials you received from us. Please make sure that the items returned are unused and in their original condition so that we can issue a full refund. Damaged or used items cannot be refunded.
2.2.2. Postage and return
Please ensure that your return shipment is sufficiently stamped. In the case of packages returned freight collect or insufficiently stamped, the resulting penalty fee will be offset by the parcel service against the credit for the return shipment. We also recommend that you use insured shipping. This allows you to track your return shipment. In addition, your shipment is insured by your shipping service provider in the event of loss.
Our return address is:
Cups of Joy
Necmiye Zengin
Charlottenstrasse 37
D-73230 Kirchheim unter Teck
After we have processed your return, you will receive a confirmation email from us. You will receive a refund for the returned items using the payment method you used for your purchase within 14 business days of the confirmation email being sent.